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Process

The EU Institutions Financial Regulatory works with you and your financial service provider to reach agreement on your complaint. If this is not possible, the EU Institutions Financial Regulatory will decide on the complaint.

The EU Institutions Financial Regulatory is free for consumers and we are always ready to help you every step of the way. Complaint process:

You can file a complaint directly with your financial service provider or with the EU Institutions Financial Regulatory if your financial service provider is registered with us. If you are not sure what to do, give us a call.

We will discuss the issue with you and provide guidelines for filing a complaint. We can also help your financial service provider get your complaint if you cannot do it yourself.

The EU Institutions Financial Regulatory can help you file a complaint:

- Phone +32 46 020 4550

This is an opportunity for you and your financial service provider to tackle this problem together.


This step is given two months. If your problem is not resolved, the EU Institutions Financial Regulatory will actively work with both you and your financial service provider to resolve the issue as quickly as possible.

This can include mediation. We can work with you by email, phone, skype or in person.

If an agreement cannot be reached, the EU Institutions Financial Regulatory will make a decision that is binding on the financial service provider. In considering your complaint, the judge will consider any relevant law, industry practice, and what is fair and reasonable.


The judge will prepare an interim judgment and give both parties time to respond within a specified period of time before a final judgment is made.